Blue Shield of California Partnership Will Leverage AI to Automate Administrative Tasks

Samara Rosenfeld
OCTOBER 11, 2019
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Photo/Thumb have been resized. Courtesy of kentoh - stock.adobe.com.

A collaboration announced today between Blue Shield of California, Altais and Notable Health aims to automate administrative tasks to enhance patient experience.

The partnership seeks to leverage Notable Health’s artificial intelligence (AI)-powered technology to improve the workflow of physicians in the Blue Shield of California’s network.

Notable’s platform reduces administrative overhead and could improve patient-clinician interactions through data collection and transfer.

“Deploying our technology will improve data quality and help Blue Shield of California partners spend less time documenting care and more time delivering care,” said Pranay Kapadia, MBA, CEO and co-founder of Notable Health. “We know that better data empower better outcomes, and we’re bridging the data divide between patients, their physicians and payers.”

The technology leverages machine learning and natural language processing to pick out relevant information during a conversation between a physician and patient. Instead of physicians needing to record conversations manually in an electronic health record, the discussions will be captured through an Apple Watch. Notable’s technology inserts facts into the patient’s file and after the visit, it checks to make sure the provider properly entered orders and procedures.

Paradise Medical Group is the first Blue Shield partner to use the services. Using an Apple Watch and Notable’s technology, the platform could support patients’ visits and help improve workflow efficiency, streamline data entry and provide patient input into encounters, said Richard Thorp, M.D., president and CEO of Paradise Medical Group in California.

“Our goal is to help physicians seamlessly leverage technology to improve the health and well-being of their patients — all while reducing administrative hassles and enhancing their professional gratification,” said Jeff Bailet, M.D., president and CEO of Atlais, a healthcare services company. “Notable Health will help us get there with its digital assistant technology that automates manual tasks across any electronic health record.”

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