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Implementing Tech into a Provider's Workflow

Samara Rosenfeld
AUGUST 01, 2019


New technologies can only benefit health systems and providers if implemented properly into their workflow. If healthcare executives who do not actually use the technology decide to implement a tool without collaborating with a provider, the tool could be detrimental to the success of the physician or health system as a whole.

Faulty implementation and not taking into account how the tools could disrupt a physician’s workflow could lead to physician burnout and take critical time away from the patient.

Josie Elias, MPH, MBA, project manager of digital health innovation at Brigham and Women’s Hospital, told Inside Digital Health™ at Expo.Health in Boston, that proper implementation requires a provider champion, an administrative champion and a project manager.

In fact, research conducted by the hospital revealed that projects that included those three individuals were 80% more likely to succeed and make it to implementation than those who did not get help from those specific employees.

It’s important to have a team dedicated to ensuring the success of the digital health tools, she added.

And health system executives can create an implementation roadmap that provides resources from a technical and legal standpoint. If physicians have a better understanding of the technology and how it will be used in their day-to-day, in addition to having concerns addressed upfront before implementation, it could make all the difference.

“That’s really made a big difference from us taking implementations from two, three years or not at all, down to — on average — nine months,” Elias said.

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